Cancellation Policy

Refund & Cancellation Policy For all appointments (whether made online or through the clinic), we require at least 48 hours’ notice for cancellation or change in appointment date/time. If you cancel or change your appointment with less than 48 hours’ notice, we reserve the right to charge a ‘Cancellation Fee’ meaning, we will either retain 50% of the full treatment cost of your appointment or if the appointment was for Chin Shape, the amount of $150 will be retained. If you do not attend your appointment, we reserve the right to charge a ‘’Did Not Attend Fee” meaning, we will either retain the full amount of your deposit (if a deposit has been collected from you) or the full treatment cost of your appointment. You will need to clear any bad debt before being able to book the next appointment. Refund Policy Generally, we do not offer any refund for ‘change of mind’. Our Refunds and Returns policy are in addition to your statutory rights under the Australian Consumer Law. We may also use our discretion and provide a refund if we believe the treatments purchased by you, cannot be provided to you as determined by our healthcare professionals (e.g., your skin type might be deemed as unsuitable for the treatment you purchased). This is why we stress a consult first. We reserve the right not to offer an exchange or refund where the treatment outcome or product fault is a result of neglect or you did not you were not truthful about certain conditions. Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the treatment is right for you. In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatment. You also need to have realistic expectations of the results of treatment. We encourage you to work with your health professional on what you can achieve with your treatment. Transfer Policy Once booked (whether online or made at a clinic), treatments/services cannot be transferred to other Clinic locations or to other individuals, this includes pre-paid treatments. Pre-paid treatments for specific treatment areas cannot be transferred to other treatment areas. Pre-paid Treatments Pre-paid treatments have a 12-mo

Contact Details

• 10931 East Independence Boulevard, Matthews, NC, USA

  + 19804940011

  support@bjutifulsoul.com